Maladministration. To the Ombudsman.

Subject: Complaint of maladministration — [the agency] — [your full name]

Dear Ombudsman,

I complain of maladministration by [the agency] in its handling of a matter concerning me: [what happened].

The specific failures

• A record was made that says one thing. The source document says another. The record was not checked against the source, circulated for months, and was acted on.
• A conflict of interest existed when the matter was taken on. I am aware of no record that it was identified or declared.
• The department later denied a finding it had itself made. I hold the finding, and have provided it.

Replace each line above with your own, in that shape: the record, what it says, what the source says, what followed.

What I ask

[what you want done]. I can provide the documents on request.

Kind regards,
[your full name]
DOB [your date of birth] · [your email]
today